Financial Services IT

Your Inbox Is Where The Money Actually Leaves

Financial firms do not usually get broken into. They get asked politely. An email arrives from a client, or apparently from a client, saying the wire should go to a different account this time.

The second problem is documentation. An examiner will ask for your written security program, your incident response plan, and your vendor reviews. Producing those quickly is most of the outcome.

What Our Financial Services IT Does For You

Wire instruction changes get verified by a process, not by one person.
Your written information security program exists and stays current.
Email impersonation gets caught before it reaches an advisor's inbox.
Examiner document requests get answered from files already maintained.
Retention policies cover email and messaging, which regulators now check.
You can get in touch with an engineer within thirty minutes when you nee help.
Multi-factor authentication is enforced, which the Safeguards Rule requires.

What Clients Say About Us

Fast, Reliable Support Around the Clock

Working with ETS for about a year now, I've had a great experience every time I've contacted them for support and during our new product implementation. They have been flexible when needed and quickly responsive each time we've reached out for support. Employees are great to work with, very respectful and courteous, and at understanding our issue fully before providing possible solutions. I appreciate this company and their employees.

JOSH WRYE

A Trustworthy, Transparent Partner

I could not be happier with ETS. They are always just a phone call or e-mail away to handle our IT issues 24/7. Most of my tickets have been answered AND completed within an hour. Brian has gone above and beyond to make sure we understand our options and how they are going to be implemented. ETS has exceeded my expectations. No question or project is too small or too big for them. You may also think to yourself “Do I need an IT solution?” and the answer is YES and the company is ETS.

KATIE KASSING

Proactive IT Partnership That Exceeds Expectations

We have had the privilege of working with Empowering Technology Solutions for almost two years, and I can confidently say they have exceeded every expectation we had of a managed services partner. From the outset, they demonstrated a deep understanding of both our technical requirements and the strategic objectives of our business. Their team is consistently responsive, knowledgeable, and proactive. Whether it's day-to-day support requests, complex infrastructure projects, or critical incident response, they have delivered with professionalism and precision every step of the way. Their ability to translate technical challenges into actionable business solutions has been instrumental in reducing downtime, improving security posture, and increasing operational efficiency across our organization. What truly sets Empowering Technology Solutions apart is their commitment to partnership. They don’t operate as an outsourced vendor; they function as a true extension of our internal team. Their leadership maintains regular touchpoints with our executive staff, offering transparency, forward-thinking insights, and clear roadmaps for continuous improvement. This strategic engagement has enabled us to stay ahead of emerging technologies and regulatory requirements. In a landscape filled with reactive service providers, Empowering Technology Solutions is a rare find: a proactive, value-driven partner that consistently delivers excellence. I highly recommend them to any organization seeking a reliable, forward-thinking, and results-oriented IT MSP.

JOSEPH PROVENZANO

Responsive, Professional, and Reliable Support

Empowering Technology Solutions (ETS) has been an invaluable partner in managing the IT services for our multiple specialty clinics. Their team is consistently quick to respond, ensuring that any issues or concerns are addressed promptly and effectively. Their proactive approach to IT management has minimized downtime and enhanced the overall efficiency of our operations. What sets ETS apart is their unwavering commitment to providing tailored solutions that meet our specific needs. Whether it’s a complex network configuration or routine maintenance, ETS approaches each task with professionalism and expertise. Their knowledgeable staff are always ready to offer support, ensuring our IT infrastructure remains robust and reliable. The level of service provided by ETS goes beyond just meeting expectations; they consistently exceed them. Their ability to anticipate potential issues and implement preemptive measures has saved us time and resources. It's evident that ETS values our partnership and strives to deliver exceptional service at every opportunity. We highly recommend Empowering Technology Solutions to any organization seeking a responsive, innovative, and dedicated IT service provider. Their comprehensive approach to IT management and customer-centric focus make them a standout choice for any business looking to enhance their technological capabilities.

A A.

A Truly Dependable IT Company

We were lucky enough to find ETS years ago when our current IT company couldn't help us anymore. They are an amazing company with an amazing team. They are very organized and know their field. We have many different software programs that integrate with our main software, and we never have a major issue. It has been wonderful having a company that is so dependable, especially in the IT space where so many companies don't know what they are doing. We happily get to focus on our work rather than the latest IT issue. If you are looking for a company, give ETS a call, you will be so happy you do! :)

JUDY H

How We Protect The Transfer And The Record For You

Two very different risks sit in a financial firm. One is a fraudulent instruction that moves real money in an afternoon. The other is a document request that arrives with a deadline and expects records going back years. Both get handled in advance.

Transfers Get Verified

Any change to payment or wire instructions triggers a callback to a number already on file, never one supplied in the email. That single step stops most of these attempts.

Your Inbox Gets Hardened

Impersonation and lookalike domains get filtered before they arrive, and your own domain is published correctly, so nobody else can send mail that appears to come from your own firm.

The Program Is Written

The Safeguards Rule expects a written information security program rather than good intentions. Yours gets drafted around how the firm actually operates, then revised whenever something material about it changes.

The Records Are Retained

Retention gets configured so business communications stay preserved and searchable. Messaging apps are where firms have been caught out most recently, and that gap is far easier to close beforehand.

Wire Fraud and Email Compromise Defense

The Instruction That Looks Exactly Like Your Own Client

This is the attack that actually takes money out of financial firms, and it involves no malware at all. Somebody watches an inbox long enough to learn how your firm writes, then sends an instruction at a plausible moment: a distribution, a new bank, a request marked urgent because the client is traveling. There is nothing technical to detect because nothing technical happened. What stops it is a procedure nobody is allowed to skip.

The procedure part matters more than the technology part, and it is genuinely simple: any change to where money goes gets verified by voice, on a number already in your records, before anything moves. The technical side makes impersonation harder to pull off, through filtering, authentication records on your domain, and alerts on mailbox rules an attacker sets to hide replies.

Instruction changes get verified by callback to a number already held in your own records.
Lookalike domains and display name impersonation get filtered out before delivery.
Mailbox rules that hide an attacker's replies get flagged rather than sitting unnoticed.

Written Information Security Program and Examiner Readiness

The Handful Of Documents An Examination Actually Turns On

The FTC Safeguards Rule, as amended, expects a written information security program, a named individual responsible for it, a documented risk assessment, multi-factor authentication, encryption, and a written incident response plan. State regulators and the SEC ask for broadly the same things. None of it is exotic, and most firms of your size have some of it informally and none of it written down, which is the position an examination finds least convincing.

We build the documents from your actual environment, which means the program describes the firm rather than a template. It also means the evidence behind it exists: the access reviews, the restore tests, the vendor list. When a request arrives with a deadline, the work is retrieval rather than reconstruction, and that difference is usually two weeks of somebody senior’s time.

The The security program describes your own firm, not a template with your name inserted.
The risk assessment, access reviews, and vendor list all exist as files, already current.
A document request becomes a retrieval job rather than three weeks of reconstruction.

Communications Retention and Archiving

Email And Messaging You Can Still Search In Five Years

Business communications have to be preserved, and regulators have spent the last few years making the point about messaging in particular. Advisors text clients because clients text, and those conversations are records whether or not anybody planned for that. Email is usually handled adequately by accident. Text and chat are usually not handled at all. The uncomfortable version is a firm producing five years of email and nothing else.

Because we manage your Microsoft 365 tenant, retention and search on email and Teams is configuration rather than a new purchase. Where the requirement extends to personal devices and text messages, that usually needs a dedicated product and a policy about which channels are permitted at all. We will tell you which of those two situations you are in before you buy anything.

Retention Retention and search across email and Teams gets configured inside your existing tenant.
Where messaging genuinely needs a dedicated archiving product, you hear that before buying.
A written policy on which channels advisors may use closes the part policy can close.

Why Financial Firms Bring Us In Early

Two things tend to prompt the first call. Either a fraudulent instruction got close enough to be genuinely frightening, or a custodian sent through a security questionnaire that nobody at the firm could answer with any real confidence at all about it.

Money Moves Verified

Any instruction to change where money goes triggers a callback to a number already on file rather than the one in the email. It is a small step that stops the vast majority of these attempts.

The Program Exists

Your written information security program exists, describes how the firm actually operates, and gets revised when something material changes. It is the first document requested in an examination and the one that firms most often lack.

Records Stay Searchable

Retention covers email and messaging, configured so business communications remain preserved and searchable years later. Messaging apps are where firms have been penalized most recently, and closing that particular gap beforehand really costs you very little.

Committed Support

White glove support for firms like yours means an odd wire instruction is addressed by one of our IT experts inside thirty minutes, and not left to the end of the day. This is just one reason why our satisfaction score across the clients we support sits at 96.7 percent.

FAQs About Our IT Services for Financial Firms

Who Is Liable If A Fraudulent Wire Instruction Gets Through To Us?

Usually the firm that sent the money, which is the uncomfortable part and the reason the verification procedure matters more than any product. Banks are generally under no obligation to reverse a properly authorized transfer, and recovery depends almost entirely on how quickly the receiving institution is contacted. Some professional liability and cyber policies cover social engineering fraud, and many exclude it or cap it at a low sub-limit, so it is worth reading that specific section of your policy rather than assuming.

Does The FTC Safeguards Rule Actually Apply To A Firm Our Size?

Probably, and the amended rule caught a lot of firms by surprise because it reaches well beyond banks into advisers, mortgage brokers, and other non-bank financial institutions. There is a partial exemption for firms holding information on fewer than five thousand customers, which reduces some documentation obligations but does not remove the underlying requirements. The practical answer is that the controls it asks for are ones you would want anyway, so the useful question is whether they are written down rather than whether the rule technically applies.

Do We Have To Archive Text Messages Sent Between Advisors And Clients?

If they are business communications, they are records, regardless of which device they were sent from. That is the area where enforcement has concentrated recently, and the usual finding is not that a firm archived badly but that it never archived that channel at all. There are two workable approaches: capture the channel properly with a product built for it, or prohibit it in writing and give advisers an approved alternative they will actually use. Prohibiting it without a usable alternative tends not to survive contact with clients.

Our Custodian Sent A Security Questionnaire. Can You Help Us Complete It?

Yes, and send it before anybody starts answering. Custodian questionnaires ask specific, verifiable things about multi-factor authentication, encryption, backups, and access controls, and an optimistic answer is a genuine risk because the whole point is that it can be checked. We work through it with you, mark what your environment already satisfies, and flag anything that needs work first. Small gaps often close quickly enough to answer accurately on this submission rather than the next one.

You Deserve A Higher Quality of IT Support...

Most owners find out how thin their security was on the day it fails, and how slow their IT company is on the same day. You can find out now instead, on a call that costs nothing, from somebody who will say it plainly.

Call (702) 874-3767 today or fill out the form below to see firsthand what white-glove IT services look like.

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