About Us

We deliver proven iT solutions backed by white-glove service.

Does it feel like your IT company treats you like a low-priority client?

TO US, EVERY CLIENT COUNTS.

That's what white-glove service is all about, and it's been the secret to our success. For our first seven years in business, we grew off of client satisfaction and referrals alone. We couldn’t afford to let down even a single client, because we knew they were the best promotion for our business. So the boring things got built first: Documentation gets completed while we build, not reconstructed after. That’s why we have an above average satisfaction rating across 230+ reviews from the last ninety days alone.

A survey on every ticket also removes any way to quietly run two service levels. The two-person office scores us on the same page as our largest client, and both scores get published. In 2025 we hired a business development manager and a content marketer, the first people here not involved in IT service delivery of some kind. We did that seven years in, which tells you what we cared about first.

If we find something your current provider missed, you get it in writing with what it costs to fix, whether or not you hire us to fix it.

Effective support is familiar support.

You Shouldn’t Have To Explain Your Own IT To Whoever Picks Up The Phone…

Four years of published surveys keep crediting the same engineers, which tells you more about turnover here than any claim we could make. That continuity is the whole point. Because documentation gets written during the build, whoever takes your call can see how your network is put together before they say hello. Our three vendor tiers each require trained engineers on staff rather than a signed reseller agreement, so the person helping you holds the certification.

FREDDY HAMPTON

Director of Services & Support

SOPHIE MEJIA

Regional Vice President

JIMMIE VAUGHAN

General Manager

MICHEL HARRELL

Director of Services & Support

LYDIA COX

Marketing Manager

RAFAEL MACCALL

Virtual IT Director

RODERICK ALVAREZ

Client Services Manager

DOMINICK NEWMAN

Senior Solutions Consultant

REBEKAH REYES

Engineer

If Your Next Contract Hinging On A Form You're Not Sure You Can Fill Out?

The Fact Is That Your Current IT Company Should Have Handled That Already

Brian Arredondo

Brian Arredondo

President, ETS

Cyber insurance renewals, prequalification packets, and hospital vendor reviews all ask the same questions. Most IT providers start hunting for answers after the form arrives.

What happens to your bid while somebody hunts for all those answers?

We build the other way around. Before we touch your environment we find out what you are held to, whether that is HIPAA, CMMC, GLBA, or a general contractor’s security addendum, then we build to it. The documentation gets written along the way. When the form shows up, you forward it. Nothing stops and nobody scrambles.

Send us the last security questionnaire you had to fill out. Call (702) 874-3767 and an engineer will walk it with you line by line, then tell you which answers your current setup cannot honestly support.

our manifesto

You Shouldn't Settle for Sub-Standard IT Services and Support

Sub-standard support is easy to recognize once you have lived with it. A ticket sits for a day. Whoever answers has never seen your network before. You explain the same problem to three people, and the third asks whether you have tried restarting it.

To us, "white-glove" service quality means none of that is your problem to manage. When you need help, somebody answers inside thirty minutes, they already have your documentation open, and they stay with it until it is finished. Our support hours run long enough that a late call still reaches a person.

You do not have to take our word for any of it either. Every closed ticket gets surveyed afterward, the results publish whether they flatter us or not, and you can read them before you sign anything.

You Get To Focus On Your Work, While We Take Care Of Your Business' Tech, Day in and Day Out

Are you ready? Schedule a 15-minute call with our team to get started.

The Core Values That Keep Us Accountable

Each of our core values one points at something you can verify before you sign anything: a published score, a vendor tier, a document we owe you, or a name in a four-year-old review.

Integrity

Client-Focused

Innovative

Excellence

You Deserve A Higher Quality of IT Support...

Most owners find out how thin their security was on the day it fails, and how slow their IT company is on the same day. You can find out now instead, on a call that costs nothing, from somebody who will say it plainly.

Call (702) 874-3767 today or fill out the form below to see firsthand what white-glove IT services look like.