Managed IT Services in Tacoma, WA for Growing Teams
Reliable managed services in Tacoma, from everyday help desk support to round-the-clock monitoring, so your team spends less time on IT problems and more on growth.
What Makes ETS1.6 a Trusted Managed IT Partner in Tacoma?
Empowering Technology Solutions (ETS) gives growing businesses across Pierce County one accountable team for their devices, network, cybersecurity and Microsoft 365, all under one service plan. As a managed service provider in Tacoma, we put our response times into a signed agreement, so when something breaks you know exactly how fast help arrives. Since 2018, ETS has supported more than 150 businesses and earned a 4.8-star Google rating. We are a Microsoft 365 Solutions Partner, a Sophos Platinum Partner and a Verkada Gold Partner, with hands-on experience in HIPAA, CMMC Level 2 and SOC 2 requirements. That mix matters in a city shaped by the Port of Tacoma, Joint Base Lewis-McChord and a growing healthcare sector.
Whether you want fully outsourced IT or a partner who backs up your in-house staff, our managed IT services in Tacoma cover the support, security and planning your team depends on every day.
15-minute first response on critical outages, backed by a signed SLA.
Emergency support around the clock for business-down issues.
Proactive monitoring that catches problems before your team feels them.
A yearly IT roadmap tied to your business goals.
Is Your Tacoma Business Losing Hours to IT Problems?
It rarely starts with a disaster. A laptop freezes right before a client call. Email stops syncing for half the office. Someone clicks a fake invoice link and nobody notices until Friday.
Each issue costs twenty minutes, then an afternoon. Meanwhile, cyber insurers now ask detailed questions about multi-factor authentication, backups and patching, the same basics CISA recommends for small businesses. Vague answers can lead to coverage problems or a denied claim.
ETS closes those gaps for companies across Tacoma and the South Sound. We bring the same business IT solutions that more than 150 clients rely on, run by a team that answers to a written SLA.
No more waiting a day for a callback.
No more wondering if last night’s backup ran.
No more guessing who to call when something breaks.
When something breaks, who do you call today?
With ETS, it's one number, real technicians and a 15-minute first response on critical outages, in writing.
What Our Clients Say About ETS
Prompt Response Times and Fast Resolutions
“Since beginning to work with ETS, I have been very pleased with their prompt response time, and ability to quickly resolve any IT issues that I have encountered. Even if it has been an issue that required research, they follow up quickly and have been able to resolve all IT issues that I have had. I would highly recommend ETS.”
LISA EDWARDS
Tickets Answered and Completed Within an Hour
“I could not be happier with ETS. They are always just a phone call or e-mail away to handle our IT issues 24/7. Most of my tickets have been answered AND completed within an hour. Brian has gone above and beyond to make sure we understand our options and how they are going to be implemented. ETS has exceeded my expectations.”
KATIE KASSING
A Managed Services Partner Who Understands Our Business
“We have had the privilege of working with Empowering Technology Solutions for almost two years, and I can confidently say they have exceeded every expectation we had of a managed services partner. From the outset, they demonstrated a deep understanding of both our technical requirements and the strategic objectives of our business. Their team is consistently responsive, knowledgeable, and proactive.”
JOSEPH PROVENZANO
Proactive IT Management That Minimizes Downtime
“Empowering Technology Solutions (ETS) has been an invaluable partner in managing the IT services for our multiple specialty clinics. Their team is consistently quick to respond, ensuring that any issues or concerns are addressed promptly and effectively. Their proactive approach to IT management has minimized downtime and enhanced the overall efficiency of our operations.”
A A.
Years of Dependable IT for Our Insurance Agency
“My insurance agency has used ETS for several years now, and they have been fantastic. Always quick to respond, courteous and knowledgeable when we need something. I would highly recommend them.”
JILL KLINEFELTER
in business since 2018
IT Support You Can Count On
What Do Our Managed Services in Tacoma Include?
Every plan starts from how your team actually works. Here is what's covered.
Help Desk and Everyday Support
Your staff reach real technicians by phone, email or online ticket. Those technicians already know your devices, accounts and history, so nobody explains the problem twice. From password resets to new laptop setups, our help desk support keeps your staff working without the wait.
Remote fixes for most issues, often in minutes.
Clear ticket updates until the problem is solved.
Proactive Monitoring and Patching
Our tools watch every server, PC and network device around the clock. With proactive IT monitoring, we catch failing drives, full disks and missed updates before they take someone offline.
Automated operating system and app patching.
Alerts on hardware trouble before it fails.
Cybersecurity and Threat Protection
Phishing, stolen passwords and ransomware hit small and mid-sized firms constantly. As a Sophos Platinum Partner, we layer protection across every user and device. Need a deeper program? Explore our cybersecurity services in Tacoma.
Endpoint protection and threat detection.
Email filtering and multi-factor authentication.
Backup and Disaster Recovery
A failed server or a South Sound windstorm should be an inconvenience, not a crisis. Our backup and disaster recovery plans include restore tests on a schedule, because a backup nobody has restored is only a guess.
Automated backups for servers, PCs and Microsoft 365.
A written recovery plan with clear priorities.
Microsoft 365 Management
As a Microsoft 365 Solutions Partner, we keep email, Teams and SharePoint secure and organized. Planning a move or cleanup? Our Microsoft 365 consulting team handles migrations end to end.
License reviews that match your active users.
Secure sharing and permission cleanups.
Compliance Support
Healthcare practices and defense contractors often learn about their gaps when an auditor or insurer asks for proof. Our IT compliance support maps your controls to HIPAA, CMMC Level 2 or SOC 2 and keeps the evidence current.
Written policies mapped to your framework.
Audit-ready evidence kept up to date.
IT Roadmap and Strategy
Technology decisions should follow a plan, not emergencies. You get quarterly reviews and a yearly roadmap tied to your business goals. For bigger decisions, our IT consulting in Tacoma team helps you plan projects with confidence.
Hardware refresh planning before devices fail.
Planning for licenses, upgrades and projects.
Not sure where your gaps are?
Our free assessment checks every device, account and backup, then shows you what we'd take off your plate first.
How Does Our Team Support Your Business?
As your managed IT service provider in Tacoma, we follow the same four steps with every client. It's the same proven framework behind our IT managed services at every ETS location.
Assess. We review every device, account, license and backup, then give you a written findings report.
Stabilize. We fix urgent gaps first: missing patches, weak passwords and untested backups.
Monitor and support. Our tools run 24/7, our help desk handles everyday requests, and critical outages get emergency support any hour.
Plan and improve. We meet quarterly to review tickets, security and upcoming projects, then update your roadmap.
Switching from another provider? We coordinate the handoff, transfer access and documentation, and schedule changes around your work.
Why Choose ETS as a Managed Service Provider in Tacoma?
Plenty of IT firms promise fast support. We put ours in writing. Our signed SLA sets a 15-minute first response for business-down outages, 30 minutes for department-level outages and one hour when a single user is down.
A help desk that opens at 6am Pacific, ahead of most local providers.
Technicians on Hawaii time who extend coverage into the evening.
Full or co-managed IT, whichever fits your team.
Is Managed IT the Right Fit for Your Business?
Tacoma managed services fit organizations that want expert IT without building an IT department. You’ll see the biggest gains if you:
Work across multiple offices, job sites or remote staff.
Handle health records, defense contracts or client financial data.
Have one internal IT person who would benefit from backup and better tools.
Want one accountable team instead of juggling vendors.
Sounds like your business?
A short conversation is all it takes to see where your IT stands and what to fix first.
Industries We Serve Across Tacoma
Every industry runs on different systems, deadlines and rules. That’s why each plan starts with an assessment: a port terminal and a medical clinic face different risks, so they get different protections.
Gate systems, dispatch software and scanners have to stay online through every shift. We monitor and maintain them so freight keeps moving around the Port of Tacoma.
Suppliers supporting JBLM need IT that holds up to audits. We manage systems, access and documentation with CMMC Level 2 requirements in mind.
Office staff and field crews need the same plans, files and email. We manage devices and secure access so your team works from any job site.
Clinics can’t afford downtime or lost access to patient records. We keep systems patched, backed up and HIPAA-aligned so care stays on schedule.
Advisors, lenders and insurance firms handle sensitive data every day. We protect it with managed security, controlled access and backups we test.
Busy seasons leave no room for slow systems. We plan upgrades ahead of deadlines and keep client files secure and easy to reach.
Let's build IT that helps your business grow.
Whether you move freight, serve patients or deliver on defense contracts, our team is ready to support what comes next.
Frequently Asked Questions About Managed IT in Tacoma
What are managed IT services?
They are an arrangement where an outside provider monitors, supports, secures and plans your technology on an ongoing basis. ETS delivers this as one program, backed by a signed response SLA.
What does a managed service provider do?
This kind of IT partner takes ongoing responsibility for your technology. That includes monitoring systems, answering staff requests, patching devices, testing backups and planning upgrades.
What is included in an ongoing IT plan?
A typical plan covers help desk support, 24/7 monitoring, patching, cybersecurity, backups, Microsoft 365 management and IT planning. ETS adds HIPAA, CMMC Level 2 and SOC 2 support when needed.
How is an IT plan different from break-fix support?
Break-fix means you call someone after something breaks and pay per incident. With an ongoing IT plan, your provider works to prevent problems and owns the outcome. Fewer things break in the first place, and when they do, help arrives on a set timeline.
How do I choose the right IT partner in Tacoma?
Ask for response times in writing, proof of security partnerships and references from similar businesses. Confirm they support your compliance rules and offer on-site help.
Can you work with our in-house IT person?
Yes. Our co-managed IT option gives your internal staff our tools, monitoring, security and after-hours coverage.
Your Local IT Partner Across Tacoma and Pierce County
We work from our Tacoma office and support organizations throughout downtown Tacoma, Fife, Lakewood, University Place, Puyallup, Gig Harbor and Federal Way. Our local IT support team pairs remote help for speed with on-site visits when a problem needs hands on the hardware.
Get in Touch
If IT problems are costing your team time, the next step is simple. We'll look at where your systems stand today, flag the biggest risks and show you what steady, fully managed support would cover.
Let's build IT that helps your business grow.
Get a clear look at your systems, your biggest risks and a plan for managed IT services in Tacoma that fits how your business runs.
You Deserve A Higher Quality of IT Support...
Most owners find out how thin their security was on the day it fails, and how slow their IT company is on the same day. You can find out now instead, on a call that costs nothing, from somebody who will say it plainly.
Call (702) 874-3767 today or click the button below to see firsthand what white-glove IT services look like.
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Headquarters: 131 N Williamsburg Dr. Bloomington, IL 61704
Tacoma, WA: 748 Market St #203, Tacoma, WA 98402, United States
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