Are your IT Services Scaling with You?
Stop wasting time and money on IT that gets in the way of your success.
We provide IT services designed to empower businesses by improving security, eliminating complexity, and boosting organization-wide productivity.
Local Roots. Trusted IT Expertise.
Recognized locally for delivering dependable IT and cybersecurity to growing businesses.
Why Businesses Work with Us
White-Glove IT Support
Our team of IT experts is committed to delivering the highest quality support experience, every time you get in touch.
Comprehensive Security
We deploy carefully tested and consistently proven solutions: Sophos on the network, Microsoft on identity, all under one roof.
Strategic IT Roadmap
Every client gets a clear, documented technology roadmap aligned to their business goals, so you always know where your IT is headed and why.
30 Minutes or Less
We deliver expert support in 30 minutes or less, with technicians available during extended hours across time zones.
“We were lucky enough to find ETS years ago when our current IT company couldn't help us anymore. They are an amazing company with an amazing team. They are very organized and know their field. We have many different software programs that integrate with our main software, and we never have a major issue. It has been wonderful having a company that is so dependable, especially in the IT space where so many companies don't know what they are doing. We happily get to focus on our work rather than the latest IT issue. If you are looking for a company, give ETS a call, you will be so happy you do! :)”
Judy H.
Cybersecurity Can't Just Be "Set It and Forget It"...
Effective Cybersecurity Requires Ongoing Management and Strategy
Brian Arredondo
President, ETS
Most small companies own the right products by now. A firewall, antivirus, maybe multi-factor on email. What almost none of them have is a person whose job is to look.
How long could an intruder explore your network before you noticed?
We strategize, monitor and manage your security at a foundational level, not as an upsell sitting on top of the help desk. Alerts get read by an engineer inside thirty minutes answer to the same team as the firewall, and identity sits with us too. When something does happen, the response plan is already written and it names who gets called.
Talk to ETS about it. One call to (702) 874-3767 gets you in touch with an engineer who will walk through your current setup and tell you plainly which parts of it nobody is actually taking care of.
PROVEN results
IT Support You Can Count On
What We Do
Managed IT Services
We run your whole environment: help desk, patching, backups, and every vendor call included.
Co-Managed IT Services
Your IT person keeps the work they want and hands us the tickets, the tools, and the nights.
Cybersecurity
Sophos Platinum defense, phishing filtering, and monitoring that catches trouble early on.
IT Compliance
When an auditor or insurer wants proof, the evidence is already written and kept up to date.
IT Consulting
Bring us the technology decision you keep postponing and we will price out your real options.
AI Services
Pick the AI tools worth paying for and put them to work without exposing your company data.
What Clients Say About Us
Fast, Reliable Support Around the Clock
Working with ETS for about a year now, I've had a great experience every time I've contacted them for support and during our new product implementation. They have been flexible when needed and quickly responsive each time we've reached out for support. Employees are great to work with, very respectful and courteous, and at understanding our issue fully before providing possible solutions. I appreciate this company and their employees.
JOSH WRYE
A Trustworthy, Transparent Partner
I could not be happier with ETS. They are always just a phone call or e-mail away to handle our IT issues 24/7. Most of my tickets have been answered AND completed within an hour. Brian has gone above and beyond to make sure we understand our options and how they are going to be implemented. ETS has exceeded my expectations. No question or project is too small or too big for them. You may also think to yourself “Do I need an IT solution?” and the answer is YES and the company is ETS.
KATIE KASSING
Proactive IT Partnership That Exceeds Expectations
We have had the privilege of working with Empowering Technology Solutions for almost two years, and I can confidently say they have exceeded every expectation we had of a managed services partner. From the outset, they demonstrated a deep understanding of both our technical requirements and the strategic objectives of our business. Their team is consistently responsive, knowledgeable, and proactive. Whether it's day-to-day support requests, complex infrastructure projects, or critical incident response, they have delivered with professionalism and precision every step of the way. Their ability to translate technical challenges into actionable business solutions has been instrumental in reducing downtime, improving security posture, and increasing operational efficiency across our organization. What truly sets Empowering Technology Solutions apart is their commitment to partnership. They don’t operate as an outsourced vendor; they function as a true extension of our internal team. Their leadership maintains regular touchpoints with our executive staff, offering transparency, forward-thinking insights, and clear roadmaps for continuous improvement. This strategic engagement has enabled us to stay ahead of emerging technologies and regulatory requirements. In a landscape filled with reactive service providers, Empowering Technology Solutions is a rare find: a proactive, value-driven partner that consistently delivers excellence. I highly recommend them to any organization seeking a reliable, forward-thinking, and results-oriented IT MSP.
JOSEPH PROVENZANO
Responsive, Professional, and Reliable Support
Empowering Technology Solutions (ETS) has been an invaluable partner in managing the IT services for our multiple specialty clinics. Their team is consistently quick to respond, ensuring that any issues or concerns are addressed promptly and effectively. Their proactive approach to IT management has minimized downtime and enhanced the overall efficiency of our operations. What sets ETS apart is their unwavering commitment to providing tailored solutions that meet our specific needs. Whether it’s a complex network configuration or routine maintenance, ETS approaches each task with professionalism and expertise. Their knowledgeable staff are always ready to offer support, ensuring our IT infrastructure remains robust and reliable. The level of service provided by ETS goes beyond just meeting expectations; they consistently exceed them. Their ability to anticipate potential issues and implement preemptive measures has saved us time and resources. It's evident that ETS values our partnership and strives to deliver exceptional service at every opportunity. We highly recommend Empowering Technology Solutions to any organization seeking a responsive, innovative, and dedicated IT service provider. Their comprehensive approach to IT management and customer-centric focus make them a standout choice for any business looking to enhance their technological capabilities.
A A.
A Truly Dependable IT Company
We were lucky enough to find ETS years ago when our current IT company couldn't help us anymore. They are an amazing company with an amazing team. They are very organized and know their field. We have many different software programs that integrate with our main software, and we never have a major issue. It has been wonderful having a company that is so dependable, especially in the IT space where so many companies don't know what they are doing. We happily get to focus on our work rather than the latest IT issue. If you are looking for a company, give ETS a call, you will be so happy you do! :)
JUDY H
Compliance That Works for You
Meeting compliance requirements is not optional. Whether you are protecting patient records, securing defense contracts, or demonstrating security maturity to clients, we have the expertise to get you there.
CMMC Level 2:
Full support across all 110 NIST 800-171 controls so your DoD contracts stay secure.
SOC 2:
We help you build the controls and processes auditors are looking for, from start to report, with clear guidance every step of the way.
HIPAA:
Practical safeguards that protect patient data and keep your practice covered.
Schedule an Appointment Today
Want To Learn More?
Our blog covers the topics that clients actually call us about: the phishing message that nearly worked, ransomware reaching a user's computer, Microsoft licensing changes, and where AI has earned its keep.
The Critical IT Factor Business Owners Often Miss
The Critical IT Factor Business Owners Often Miss
As a business owner, you probably focus on customer service, product quality, and closely monitoring your finances as key factors in your company’s success. However, there’s one essential element many overlook that can make or break your business – your technology.
The technology you use to run your business is a driving force behind your success. From dropped calls that disrupt sales to ineffective collaboration tools that slow down team communication, having reliable IT systems is critical. But having the right IT support is not just about solving problems; it’s about leveraging technology to enhance productivity, secure sensitive data, and facilitate growth.
As we head into Q2, it’s the perfect time to assess how your technology is performing and how your current IT support is helping or hindering your business.
The Cost of Inadequate IT Support
Many businesses opt for low-cost IT support, thinking it will save them money. However, this can end up costing you much more in the long run.
Downtime and Lost Productivity: Poor IT systems result in frequent downtimes, which impact productivity and revenue. For instance, imagine a mid-sized company experiencing a server failure during peak hours. A 1-hour outage can lead to significant revenue loss and damage to the company’s reputation.
Security Vulnerabilities: Outdated systems make you more vulnerable to cyberattacks. Cyberattacks saw a 75% increase in 2024, with companies experiencing an average of 1,876 attacks per week.
Missed Growth Opportunities: Businesses with outdated systems are unable to take advantage of automation, analytics, and data integration, which results in missed revenue and competitive opportunities.
Employee Frustration and Customer Dissatisfaction: IT problems can frustrate employees, leading to decreased morale, and create negative experiences for customers. A small glitch, such as an e-commerce site crashing during a flash sale, can lead to lost sales, abandoned carts, and frustrated customers.
How the Right IT Support Can Boost Your Business
Choosing the right IT support provider is not just about having someone fix problems – it’s about partnering with someone who strategically leverages technology to improve your business. Here’s how proper IT support can drive success:
1. Boost Productivity and Efficiency
Automating Routine Tasks: Tools like Microsoft Power Automate and Zapier streamline processes such as data entry, customer follow-ups, and invoicing, saving valuable time and reducing errors.
Cloud-Based Collaboration Tools: Platforms such as Microsoft Teams, Google Workspace, and SharePoint enable seamless communication and real-time collaboration, no matter where your team is located.
Custom Software Integration: Connecting CRM systems (like Salesforce or HubSpot) to email, calendar, and project management tools helps employees stay organized and productive.
2. Stronger Cybersecurity
Multilayered Security Solutions: The right IT partner will ensure you have firewalls, endpoint protection, and secure email gateways.
Zero Trust Security Models: Implementing identity and access management (IAM) and zero trust models ensures only authenticated users can access sensitive data.
Employee Training: Training your team with simulated phishing attacks and cybersecurity awareness ensures your business remains secure.
3. Strategic IT Planning for Business Growth
Scalable Infrastructure: Cloud solutions like Microsoft Azure and AWS ensure your IT infrastructure grows as your business does, without needing costly on-premise hardware.
Data Analytics and Business Intelligence: Tools like Power BI and Tableau allow you to turn data into actionable insights for informed decision-making.
Technology Roadmaps: Strategic IT partners provide a roadmap that aligns with your business goals, ensuring your tech investments support your long-term growth.
4. Cost Savings and ROI
Predictable IT Costs: Managed IT services provide a predictable monthly expense, covering network monitoring, maintenance, and security updates.
Reduced Downtime: Proactive maintenance and monitoring reduce the risk of system failures, ensuring that productivity remains high.
Cloud Migration and Virtualization: Moving to cloud services like Microsoft Azure reduces hardware maintenance and energy costs.
Key Technologies to Consider
To stay ahead in a competitive market, it’s essential to adopt key technologies that can propel your business forward:
Collaboration Tools: Microsoft Teams, Zoom, and VoIP systems streamline communication across your team.
Cloud Solutions: AWS, Microsoft Azure, and Google Cloud offer scalable, secure infrastructure for business needs.
Cybersecurity Solutions: Endpoint protection, email security, and multifactor authentication help keep your business safe.
Data Analytics and CRM Systems: Tools like Power BI and Salesforce help optimize decision-making and customer management.
Automation: Microsoft Power Automate and Zapier can help you streamline business processes.
Ready to Upgrade Your IT Systems?
Don’t let outdated technology hold your business back. With a trusted IT partner, you can improve efficiency, enhance security, and drive growth.
Contact us today at (702) 879-7111 or click here to schedule your FREE Network Assessment. Let’s ensure your IT systems are helping you thrive, not holding you back.
Stay ahead of the competition with Empowering Technology Solutions!
Frequently Asked Questions
How do I get started with Empowering Technology Solutions’ IT services?
Getting started with Empowering Technology Solutions is simple. Schedule a consultation to discuss your business’s IT needs. Our team will assess your current environment, suggest the best solutions, and provide a customized IT plan tailored to your industry and company size.
Can Empowering Technology Solutions help us with compliance for industry regulations?
Yes, Empowering Technology Solutions has extensive experience in helping businesses meet industry-specific regulations, including HIPAA for healthcare, NIST for government contractors, and other compliance standards. Our services include risk assessments, employee training, and implementing security protocols to ensure compliance.
What does white-glove service actually mean?
Under thirty minutes to a technician, that cover extended hours across time zones, and a score you can check before you sign. Across the 150 plus clients and users we support it currently sits at 96.7 percent.
What is Managed IT, and how can it benefit my business?
Managed IT involves outsourcing your company’s IT needs to a professional team that proactively monitors, maintains, and secures your IT infrastructure. With Empowering Technology Solutions’ Managed IT services, you get 24/7 support, proactive security, and regular updates, allowing you to focus on growing your business while we handle the technical details.
What is Co-Managed IT, and is it right for my company?
Co-Managed IT is designed for companies with an in-house IT team that needs additional support. Empowering Technology Solutions partners with your existing IT staff to provide expertise, advanced tools, and extra resources to handle larger projects, increase efficiency, and cover 24/7 monitoring. This solution is ideal for businesses that want a hybrid approach to IT management.
Our last provider sold us a firewall. Doesn't that mean we're secure?
It is one part, and on its own it is the part attackers plan around. The gap is usually that nobody reads what the tools report, which is the job rather than the purchase.
You Deserve A Higher Quality of IT Support...
Most owners find out how thin their security was on the day it fails, and how slow their IT company is on the same day. You can find out now instead, on a call that costs nothing, from somebody who will say it plainly.
Call (702) 874-3767 today or fill out the form below to see firsthand what white-glove IT services look like.
Headquarters
131 N Williamsburg Dr. Bloomington, IL 61704
