Tired of Thinking About Your IT?

Most business owners and managers don’t want to understand their IT (and they shouldn't have to). They want it to work, they want a straight answer when it doesn’t, and they’d rather not learn what a firewall is.

This is the entire point of our managed IT services. We take the whole environment, document it while we build, answer the phone when your team calls, and take vendor arguments off your desk. That allows you to focus 100% of your time on your work, your staff, and the growth and success of your business as a whole.

What Our Managed IT Services Do For You

Our help desk answers in under thirty, and the person answering knows your setup.
Patches, updates, and reboots happen on a schedule you never think about.
Backups get tested, not just scheduled, so a restore is not a gamble.
Every vendor call becomes our call, from the ISP to your accounting app.
New hires get their laptop, accounts, and access ready before day one.
Documentation stays current, so nothing about your IT lives in one head.
Ticket surveys go out on every close, and we publish what comes back.

What Clients Say About Us

Fast, Reliable Support Around the Clock

Working with ETS for about a year now, I've had a great experience every time I've contacted them for support and during our new product implementation. They have been flexible when needed and quickly responsive each time we've reached out for support. Employees are great to work with, very respectful and courteous, and at understanding our issue fully before providing possible solutions. I appreciate this company and their employees.

JOSH WRYE

A Trustworthy, Transparent Partner

I could not be happier with ETS. They are always just a phone call or e-mail away to handle our IT issues 24/7. Most of my tickets have been answered AND completed within an hour. Brian has gone above and beyond to make sure we understand our options and how they are going to be implemented. ETS has exceeded my expectations. No question or project is too small or too big for them. You may also think to yourself “Do I need an IT solution?” and the answer is YES and the company is ETS.

KATIE KASSING

Proactive IT Partnership That Exceeds Expectations

We have had the privilege of working with Empowering Technology Solutions for almost two years, and I can confidently say they have exceeded every expectation we had of a managed services partner. From the outset, they demonstrated a deep understanding of both our technical requirements and the strategic objectives of our business. Their team is consistently responsive, knowledgeable, and proactive. Whether it's day-to-day support requests, complex infrastructure projects, or critical incident response, they have delivered with professionalism and precision every step of the way. Their ability to translate technical challenges into actionable business solutions has been instrumental in reducing downtime, improving security posture, and increasing operational efficiency across our organization. What truly sets Empowering Technology Solutions apart is their commitment to partnership. They don’t operate as an outsourced vendor; they function as a true extension of our internal team. Their leadership maintains regular touchpoints with our executive staff, offering transparency, forward-thinking insights, and clear roadmaps for continuous improvement. This strategic engagement has enabled us to stay ahead of emerging technologies and regulatory requirements. In a landscape filled with reactive service providers, Empowering Technology Solutions is a rare find: a proactive, value-driven partner that consistently delivers excellence. I highly recommend them to any organization seeking a reliable, forward-thinking, and results-oriented IT MSP.

JOSEPH PROVENZANO

Responsive, Professional, and Reliable Support

Empowering Technology Solutions (ETS) has been an invaluable partner in managing the IT services for our multiple specialty clinics. Their team is consistently quick to respond, ensuring that any issues or concerns are addressed promptly and effectively. Their proactive approach to IT management has minimized downtime and enhanced the overall efficiency of our operations. What sets ETS apart is their unwavering commitment to providing tailored solutions that meet our specific needs. Whether it’s a complex network configuration or routine maintenance, ETS approaches each task with professionalism and expertise. Their knowledgeable staff are always ready to offer support, ensuring our IT infrastructure remains robust and reliable. The level of service provided by ETS goes beyond just meeting expectations; they consistently exceed them. Their ability to anticipate potential issues and implement preemptive measures has saved us time and resources. It's evident that ETS values our partnership and strives to deliver exceptional service at every opportunity. We highly recommend Empowering Technology Solutions to any organization seeking a responsive, innovative, and dedicated IT service provider. Their comprehensive approach to IT management and customer-centric focus make them a standout choice for any business looking to enhance their technological capabilities.

A A.

A Truly Dependable IT Company

We were lucky enough to find ETS years ago when our current IT company couldn't help us anymore. They are an amazing company with an amazing team. They are very organized and know their field. We have many different software programs that integrate with our main software, and we never have a major issue. It has been wonderful having a company that is so dependable, especially in the IT space where so many companies don't know what they are doing. We happily get to focus on our work rather than the latest IT issue. If you are looking for a company, give ETS a call, you will be so happy you do! :)

JUDY H

How We Take IT Off Your Mind

A managed agreement only works if somebody owns the boring parts. We take the monitoring, the patching, the backups, the vendor calls, and the new hire setup, then document all of it so the next engineer already knows exactly what is there.

We Document Everything

Onboarding starts with a full inventory: every device, every license, every vendor, every password. That document becomes the reference an engineer opens before touching anything at all on your account.

We Catch Things Earlier

Our monitoring services flag a failing drive or a stalled backup long before anyone on your team will need to file a ticket. Most of what we repair in any given week, nobody at your office ever even noticed.

Your Help Desk Answers

Calls reach an engineer who already has your documentation open on screen. No tier-one script, no repeating your address, no explaining which application your accounting team genuinely cannot live without.

We Handle Every Vendor

When the internet drops or a software vendor blames your firewall, that call becomes ours. You get an update from us, not a transfer over to somebody else’s hold music.

Critical Technology Challenges Businesses Like Yours Face

Outdated systems, security risks, and downtime create significant barriers to running an efficient business. Many organizations struggle with stretched internal resources, limited expertise, or uncertainty about which technologies best support growth.

Reliable IT services relieve that burden by providing expertise, monitoring, and clear planning. They reduce stress for your staff, strengthen resilience against risk, and position your business to succeed in Illinois.

Choosing The Right IT Services Partner

Not every IT services provider understands the importance of building relationships. Many focus on tools instead of outcomes, leaving you to handle communication gaps and unclear results while your team needs stability and security.

Empowering Technology Solutions LLC provides IT services built around transparency, communication, and responsiveness. We give you confidence that issues will be resolved quickly and systems will be maintained for both immediate performance and long-term security.

IT Support

The Help Desk That Already Knows How Your Office Works

Most help desk frustration isn’t about skill, it’s about starting over. You call, you explain who you are, you explain what the app is called, you explain that yes, you already restarted it. Our engineers open your documentation before they say hello, so the conversation starts at the actual problem. Every closed ticket then triggers a survey, and those results publish to our site unedited, which is a strong incentive to get it right the first time.

Support is where you’ll judge us, because it’s the part you touch every week. It’s also the part most agreements quietly under-resource, staffing tier one with people reading a script and hoping the caller gives up. We staffed it the other direction, with fewer engineers who each know more accounts, and we publish the score every month so you can see for yourself whether that is actually working.

Calls and tickets reach an engineer with your environment documented in front of them, not a scripted first responder.
Every closed ticket sends a survey, and the results go on our public page whether the week went well or badly.
Recurring issues get escalated into a permanent fix rather than reopened, so the same ticket stops arriving every Monday.

Backup and Disaster Recovery

Backups You Have Actually Watched Restore Successfully

A backup nobody has restored is a hope, not a plan. Plenty of businesses find that out on the worst possible morning, when the job that was supposed to run nightly turns out to have been failing quietly since February. We monitor whether backups complete, test whether they actually restore, and keep the results where you can read them. When a drive dies or somebody encrypts a share, the question isn’t whether a copy exists. It’s how fast you are working again.

Ransomware changed what a backup has to survive. It isn’t enough for the data to exist somewhere: the copy has to be out of reach of whatever just got into your network, and somebody has to have proven that it comes back. That is why restore testing sits inside the agreement rather than on a wish list, and why the test results are a file you can ask us for at any point, not a report we assemble afterward.

Backup jobs get monitored for completion, so a job that has been silently failing gets caught in days, not months.
Restores get tested on a schedule and the results written down, which means recovery is a rehearsed process here.
Copies are kept out of reach of your production network, so ransomware cannot encrypt your recovery path as well.

Employee Onboarding and Offboarding

New Hires Ready On Day One, And Leavers Closed Out Fast

Look through four years of our published surveys and new hire setup comes up more than any other kind of ticket, usually from the office manager who had to chase it. That tells you how often it goes wrong elsewhere. A new person should arrive to a working laptop, their accounts, their email, and access to the one system their job actually depends on, without needing three follow-ups. Offboarding matters just as much and gets forgotten far more often.

If you run crew turnover or seasonal staff, this is the ticket type that decides your month. It is also the biggest quiet security hole in most small companies, because the accounts of people who left in 2023 are often still active, still licensed, and still able to reach a file share. We treat both directions as part of the agreement, because a leaver with live credentials is the cheapest breach anybody ever suffered.

New hires get their laptop, accounts, licenses, and system access ready before their first morning, not during it.
Departures trigger a documented shutdown of every account and credential the same day, including the ones nobody remembers.
License counts get reconciled as people come and go, so you stop paying every month for seats nobody is using.

Why Businesses Trust Us With Their IT

Owners rarely switch IT companies over a single outage. They switch because nobody could tell them what they already had, what it was costing, or who was supposed to be watching it. Those are the three questions we answer before quoting anything at all.

You Know What You Have

Every device, license, and vendor contract you own is inventoried during onboarding and kept current afterward. Ask what you have and the answer is a file, not a week of investigation by somebody billing you hourly.

One Predictable Number

One monthly figure covers the help desk, the patching, the monitoring, the backups, and the vendor calls. Budgeting stops being guesswork, and nobody here has any incentive to let small problems grow into billable ones later.

Compliance Built In

Whatever framework you answer to shapes the build from the very first day, so the documentation an auditor or an insurance carrier wants already exists on file rather than being assembled under deadline pressure later on.

We Stand By Our Service Quality

Every closed ticket triggers a survey and the results publish to our site without editing. Currently that sits at 96.7 across 235 reviews from the last ninety days, with bad weeks printed beside the good ones.

FAQs About Our Managed IT Services

What Happens To Our Existing IT Person Under A Full Managed Agreement?

Usually they stop doing the work they never wanted. Most internal IT people are carrying password resets and printer queues on top of whatever they were actually hired to build, and a full agreement moves that volume to us. If your person would rather keep the help desk and hand off the nights, the monitoring, and the backups instead, that is a co-managed agreement rather than a full one, and it is scoped differently.

How Do You Price A Managed Agreement For A Fast Growing Company?

We scope the environment before quoting, because a number produced without seeing what you already own is a guess. That means counting devices, licenses, and the systems your work genuinely depends on. Growth is worth raising in that first conversation. An agreement built around your current headcount and one built to absorb a busy season are not the same agreement, and it is far easier to plan for that at the start than to renegotiate it in June.

Does Managed IT Cover Our Line Of Business Software Or Only Microsoft?

It covers the vendor relationship either way. We are a Microsoft 365 Solutions Partner, so identity, email, and licensing are handled directly by us. For the software your work actually runs on, whether that is estimating, project management, or a practice system, we may not be able to fix the application itself, but the call to their support becomes ours rather than yours, and we handle the environment it depends on. Name the applications that matter during scoping and they get documented alongside everything else.

What Actually Happens During The First Thirty Days Of A New Agreement?

Documentation comes first, because everything after it depends on knowing what is actually there. That means inventorying devices, licenses, vendors, and access, then establishing which rules your industry holds you to so the build accounts for them from the start. Expect to be asked for things your current provider may not have. Any gaps we find come to you in writing either way. How long it takes depends on how much documentation your current provider hands over, so we scope that rather than promise you a date we cannot control.

You Deserve A Higher Quality of IT Support...

Most owners find out how thin their security was on the day it fails, and how slow their IT company is on the same day. You can find out now instead, on a call that costs nothing, from somebody who will say it plainly.

Call (702) 874-3767 today or fill out the form below to see firsthand what white-glove IT services look like.

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Managed IT Services