Microsoft 365 and Cloud Solutions Services
Know what you’re paying Microsoft, where your files actually live, and exactly who can open them.
Where Your Files Live And What You Pay For
Most companies your size are halfway to the cloud. Some files on SharePoint, some on the old server nobody will turn off, and a Dropbox somebody in sales pays for personally.
The licensing is usually worse. Seats for people who left, expensive plans for staff who only need the cheap one, and a renewal nobody has read since it was first signed.
What Our Cloud Solutions Services Do For You
You get a license count that matches the people you actually employ.
Files live in one place, and everybody knows which place that is.
Permissions are structured by role, so nobody sees the payroll folder.
The old file server can finally be switched off with confidence.
Licensing questions get an engineer in under thirty minutes.
Renewal dates and terms are recorded, so nothing auto-renews unnoticed.
Staff can work from a jobsite without a VPN somebody has to babysit.
What Clients Say About Us
Fast, Reliable Support Around the Clock
Working with ETS for about a year now, I've had a great experience every time I've contacted them for support and during our new product implementation. They have been flexible when needed and quickly responsive each time we've reached out for support. Employees are great to work with, very respectful and courteous, and at understanding our issue fully before providing possible solutions. I appreciate this company and their employees.
JOSH WRYE
A Trustworthy, Transparent Partner
I could not be happier with ETS. They are always just a phone call or e-mail away to handle our IT issues 24/7. Most of my tickets have been answered AND completed within an hour. Brian has gone above and beyond to make sure we understand our options and how they are going to be implemented. ETS has exceeded my expectations. No question or project is too small or too big for them. You may also think to yourself “Do I need an IT solution?” and the answer is YES and the company is ETS.
KATIE KASSING
Proactive IT Partnership That Exceeds Expectations
We have had the privilege of working with Empowering Technology Solutions for almost two years, and I can confidently say they have exceeded every expectation we had of a managed services partner. From the outset, they demonstrated a deep understanding of both our technical requirements and the strategic objectives of our business. Their team is consistently responsive, knowledgeable, and proactive. Whether it's day-to-day support requests, complex infrastructure projects, or critical incident response, they have delivered with professionalism and precision every step of the way. Their ability to translate technical challenges into actionable business solutions has been instrumental in reducing downtime, improving security posture, and increasing operational efficiency across our organization. What truly sets Empowering Technology Solutions apart is their commitment to partnership. They don’t operate as an outsourced vendor; they function as a true extension of our internal team. Their leadership maintains regular touchpoints with our executive staff, offering transparency, forward-thinking insights, and clear roadmaps for continuous improvement. This strategic engagement has enabled us to stay ahead of emerging technologies and regulatory requirements. In a landscape filled with reactive service providers, Empowering Technology Solutions is a rare find: a proactive, value-driven partner that consistently delivers excellence. I highly recommend them to any organization seeking a reliable, forward-thinking, and results-oriented IT MSP.
JOSEPH PROVENZANO
Responsive, Professional, and Reliable Support
Empowering Technology Solutions (ETS) has been an invaluable partner in managing the IT services for our multiple specialty clinics. Their team is consistently quick to respond, ensuring that any issues or concerns are addressed promptly and effectively. Their proactive approach to IT management has minimized downtime and enhanced the overall efficiency of our operations. What sets ETS apart is their unwavering commitment to providing tailored solutions that meet our specific needs. Whether it’s a complex network configuration or routine maintenance, ETS approaches each task with professionalism and expertise. Their knowledgeable staff are always ready to offer support, ensuring our IT infrastructure remains robust and reliable. The level of service provided by ETS goes beyond just meeting expectations; they consistently exceed them. Their ability to anticipate potential issues and implement preemptive measures has saved us time and resources. It's evident that ETS values our partnership and strives to deliver exceptional service at every opportunity. We highly recommend Empowering Technology Solutions to any organization seeking a responsive, innovative, and dedicated IT service provider. Their comprehensive approach to IT management and customer-centric focus make them a standout choice for any business looking to enhance their technological capabilities.
A A.
A Truly Dependable IT Company
We were lucky enough to find ETS years ago when our current IT company couldn't help us anymore. They are an amazing company with an amazing team. They are very organized and know their field. We have many different software programs that integrate with our main software, and we never have a major issue. It has been wonderful having a company that is so dependable, especially in the IT space where so many companies don't know what they are doing. We happily get to focus on our work rather than the latest IT issue. If you are looking for a company, give ETS a call, you will be so happy you do! :)
JUDY H
How We Get The Cloud Working Properly For You
Cloud work at this size is rarely a migration project. It is usually cleanup: work out what you own, work out what you are actually paying for, decide where files belong, then finish the move somebody started three years ago and never completed.
We Audit The Licensing
Every seat gets matched to a person and a plan. Companies routinely pay for departed staff and buy premium plans for people whose job only needs the cheapest tier available.
We Give Files One Home
Files end up in one place with one structure, because three partial locations is how documents get lost and two people end up editing different versions of the same quote.
We Structure The Access
Permissions get built thoughtfully around real roles on your team, rather than added person by person over years. Then the payroll folder stops being visible to whoever just happened to ask for access in 2021.
We Finish The Migration
The old server gets decommissioned properly, once everything is verified as moved and fully restorable. Half-finished migrations cost you twice over: cloud subscriptions plus the hardware you are still maintaining.
Microsoft 365 Licensing and Tenant Management
Paying Only For The Seats You Have, On The Right Plans
Microsoft licensing is designed to be bought quickly and reviewed never. Plans get added as people join, nobody removes them when people leave, and the tier gets chosen once by whoever was setting up the first few accounts. Two years later you are paying premium rates for a warehouse supervisor who needs email and a shared calendar. We go through the tenant seat by seat, match each one to a person and the plan their role requires, and record when the renewal lands.
This is the least glamorous part of the work and often the first thing that pays for itself. It also produces something most companies cannot lay hands on: a current list of who has what, on which plan, at what cost, with a renewal date attached. That document then feeds the roadmap, because licensing is one of the few IT costs you can predict a year out. Clients rarely dispute this finding.
Every seat gets matched to a current employee and to the plan their role actually requires.
Departed staff and duplicated subscriptions get found, which is usually where most of the waste sits.
Renewal dates and terms get recorded, so nothing renews at a new price without you deciding first.
Identity and Access Management
One Login, And Only The Folders That Person Actually Needs
Access in a small company usually grows by exception. Somebody needs a folder for an afternoon, gets added, and stays added for four years. Multiply that by every project, every temporary cover arrangement, and every person who changed roles internally, and eventually half the company can open the payroll folder without anybody having decided that. We rebuild access around roles, so joining a role grants what the role needs and changing role changes the access with it.
Role-based access sounds like a large-company idea and it is genuinely simpler at your size, because there are fewer roles to describe. The useful outcome is that new starters get the right access on day one without anybody guessing, and internal moves stop leaving trails of permissions behind them. It also makes the access review an auditor asks for a report rather than an investigation.
Access gets granted by role, so a new starter receives the right folders without anybody guessing.
Changing roles updates the permissions, rather than adding new ones on top of all the old ones.
The access review an auditor asks for becomes a report to produce, not an investigation to run.
Cloud Migration and File Storage
Finishing The Move And Finally Turning The Old Server Off
Most of the cloud migrations we are asked about are already half done. Somebody moved the obvious documents to SharePoint, hit something awkward such as an application that expects a mapped drive, and stopped there. The old server stays on, the structure exists in two places, and everybody develops private habits about where things really go. Finishing it means dealing with the awkward part rather than working around it, then verifying everything is moved and restorable.
The order matters more than the tooling. Decide the structure first, migrate by category rather than by folder, keep the old copy readable until people have stopped reaching for it, then decommission properly with the backups verified. Rushing that last step is how a company discovers in month three that one department was still saving to a share nobody ever migrated. That gets expensive.
The structure gets decided before anything moves, so the destination is not a copy of the old mess.
Awkward applications that still expect a mapped drive get dealt with, rather than quietly left behind.
Decommissioning only happens once everything is verified as both moved and restorable, never before.
Why Let Us Manage Your Microsoft 365 Environment?
Microsoft 365 is easy to buy and surprisingly easy to leave in a mess. Nothing ever breaks loudly, so the licensing quietly drifts, the permissions accumulate, and the file structure grows around whoever needed something urgently that particular week.
Seats Match People
Every seat gets matched against a real person and the plan their job actually requires. Paying premium rates for staff who need the entry tier, and for people who left last year, is remarkably common indeed.
Fast Response
White glove support means somebody answers within thirty minutes when something looks wrong, rather than just opening a ticket about it. Seats, plans, and renewal dates all feed the roadmap, so nothing surprises your budget.
Access Follows Roles
Permissions are built around roles instead of accumulating request by request over several years. Access granted for one afternoon back in 2021 stops being a permanent view of the payroll folder that nobody ever really noticed.
The Server Goes Off
The old server gets switched off properly rather than left running because nobody is quite sure about it. Until that happens you are paying for the hardware, its backup, and the cloud subscriptions all simultaneously, indefinitely.
FAQs About Our Microsoft 365 & Cloud Solutions Services
Will Moving To The Cloud Actually Cost Us Less Than The Server?
Not always, and anybody promising that without seeing your numbers is guessing. What usually happens is that the cost becomes predictable rather than lower: a monthly figure instead of a large hardware purchase every five years, with the maintenance, the backup, and the eventual replacement folded in. Where real savings do appear, it is normally in the licensing audit rather than the migration, because most companies are paying for seats and tiers they do not need. The honest comparison includes the cost of continuing to run the server, and that is the number most people leave out.
What Happens To Our Files If We Ever Stop Working With You?
They stay yours, in your tenant, and you keep the administrative credentials. This matters more than it sounds, because some providers hold the tenant under their own account and hand over something considerably less than full control. Ask any prospective provider whether the Microsoft agreement is in your company name and whether you have global administrator access. If a working relationship ends, you should be able to hand a new provider the documentation and the keys without anything being held hostage in between.
Can Our Field Crews Reach Files Without A VPN Or Remote Desktop?
Yes, and this is one of the clearest arguments for finishing the move. Files in SharePoint or OneDrive are reachable from a laptop in a truck or a phone on a jobsite without routing everything back through an office connection that goes down when the office does. The catch is that it only works cleanly once the structure and the permissions are right. A half-migrated environment means field staff still needing the old server for the one thing that never moved, which is the worst of both arrangements.
Do We Need Microsoft 365 Backup If Microsoft Is Already Hosting Everything?
Yes, and this surprises people regularly. Microsoft guarantees the platform is available, not that your data survives your own mistakes. Retention periods for deleted items are limited, a deleted account takes its OneDrive with it after a window, and a staff member who empties a folder in March is not usually discovered in June. Ransomware that encrypts a synced folder syncs the encryption. Separate backup with its own retention is what makes the difference between a bad hour and losing a year of project files.
You Deserve A Higher Quality of IT Support...
Most owners find out how thin their security was on the day it fails, and how slow their IT company is on the same day. You can find out now instead, on a call that costs nothing, from somebody who will say it plainly.
Call (702) 874-3767 today or fill out the form below to see firsthand what white-glove IT services look like.
Headquarters
131 N Williamsburg Dr. Bloomington, IL 61704
